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Important Update: Amazon Local has Stopped Selling Daily Deals

Important Update: Amazon Local has Stopped Selling Daily Deals

Effective December 18, 2015, Amazon Local stopped selling daily deals at local.amazon.com and on the Amazon Local app. Deals you have already purchased are not affected by this change.

What this means:

  • The promotional and paid value of any new or unused vouchers remain valid as specified on the vouchers.
  • You will still be able to redeem valid vouchers even after December 18, 2015.

You can continue to access your used and unused vouchers by visiting local.amazon.com/purchases.

Please see below the answers to Frequently Asked Questions:

What happened? Is there a different Amazon deals service?

  • Effective December 18, 2015, we have stopped selling Amazon Local daily deals. Merchants will no longer be able to sell deals and customers will no longer be able to buy deals at www.local.amazon.com and on the Amazon Local app. We are only going to stop selling daily deals for local merchants at local.amazon.com and on the Amazon Local app. Amazon’s Deal of the Day, Gold Box Deals, and Kindle Daily Deals are not affected by this announcement.

Can I still use my voucher?

  • Deals you have already purchased will not be affected by this change. The promotional and paid value of any new or unused vouchers remain valid as specified on the vouchers. You will still be able to redeem valid vouchers even after December 18, 2015.

Can I just get a refund?

  • We encourage you to use your voucher as intended whenever possible, but please let us know if you encounter any issues. To review our complete refund policy, please see the Refund Policy section of this page.

What if the merchant won't honor my voucher?

  • If you encounter any issues redeeming your voucher, please contact us about your experience so we can take the appropriate action.

Will my Amazon Local account page go away? Can I still access my vouchers?

Is Amazon getting out of local commerce?

  • Amazon still helps connect customers to local businesses through a variety of offerings - including Amazon Home Services and Prime Now Restaurants.

What if I have a problem with my voucher after December 18, 2015? Who will help me?

  • If you have any questions or need any assistance, you may continue to email us or request a call back in the Contact us section.

What will happen to my account credit?

  • As of December 18, 2015, we have stopped selling Amazon Local Daily Deals, and unused promotional credits are no longer valid.

Where is my daily email?

  • As of October 30, 2015, we have stopped sending you daily deal emails.

Deals & Vouchers

About Vouchers

When you bought a deal on the website, we sent you a voucher redeemable for the goods or services listed. You can check the What You Need to Know section of individual deals for redemption instructions, merchant and ticket provider contact information, purchase limits, expiration dates, and more.

Your purchased vouchers can be found in Your Orders.

Most vouchers require that you use the entire value in a single visit, but some businesses allow partial uses of vouchers. There are often different expiration terms for the paid and promotional values of a deal. The paid value, or dollar amount you paid, usually expires after the promotional value. The promotional value is the amount listed next to Savings on the deal. If the promotional value has expired but the paid value hasn't, the merchant must still honor use of the paid value. You may need to pay the difference between the paid value and the full price, though.

In all states, the paid value will remain valid for up to five years. Due to state requirements that prohibit expiration periods, the paid value won't expire in California, Connecticut, Florida, Maine, Massachusetts, Minnesota, Montana, New Hampshire, New Jersey, North Dakota, Oregon, Rhode Island, and Washington.

Note: If you've redeemed a coupon on Amazon Local instead of a voucher, the entire offer will expire at the time listed when you redeemed the coupon.

If you have any questions about your voucher, please contact the merchant. If you have any questions about seating or the pick-up name on your ticket for an event deal, you can contact the ticket provider.

Refund Policy

About Our Refund Policy

Most unused vouchers are eligible for a refund within 30 days of purchase . If a business closes permanently, we will always refund any unused vouchers. Your refund request will be processed to the original payment method instantly. However, it may take 2-3 business days for it to display on your credit card statement.

Travel

Refunds are subject to the business's policy, which can be found in the "What You Need to Know" section of every travel offer. If you have met the conditions and would like a refund, fill out either the phone or email contact information in the "Contact us" section on this page.

Gifts & Gifting

Redeem a Gift Voucher

If you received an Amazon Local voucher as a gift, you can add it to Your Account by signing in or setting up an account.

To add your voucher to Your Account:

  1. Click Get your gift now in the Amazon Local e-mail you received.
  2. Follow the on-screen instructions.
  3. View your gift in Your Orders.

Once you've added your voucher to Your Account, you can check the redemption instructions, scheduling requirements, available locations, and expiration dates.

Note: We won't disclose if or when you've used a gift with the gift giver; they'll only know if the gift has been claimed. If you want to return a gift for a refund, you'll need to contact the gift giver.

Mobile

Manage Amazon Local on Mobile

You can use the Amazon Local app to redeem your vouchers.

  • Redeem Your Vouchers: Go to Your Vouchers and click on your deal to open your voucher code. Show the voucher code to the business so they can scan it.

    Note:

    • Some businesses require a printed copy of your voucher. If this is the case, it will be stated on your voucher so you will know in advance.
    • If you're unable to redeem your voucher and can't resolve the issue with a manager at the business, please Contact Us.

  • Passcode Lock: Set up a 4-digit code to add an extra layer of protection by doing the following:
    1. Go to Settings.
    2. Click on Passcode Lock.
    3. Click Turn on Passcode Lock.
    4. Enter a 4-digit passcode.
    5. Re-enter your passcode to confirm.